oklv's Privacy Policy
Your personal information is highly sensitive to oklv. This policy clearly states — what data is collected, how it is used, who it is shared with, and what rights you have.
Introduction and Scope
oklv is an online entertainment and betting platform operated for users in Bangladesh. This Privacy Policy ("Policy") describes how oklv collects, processes, stores and uses the personal information of its members and website visitors.
This policy applies to the https://oklvapp.cam website, the oklv mobile application, and all digital services associated with oklv. When you register on oklv or use our services, the terms of this policy apply to you.
To learn more about our full terms of service, please read our Terms and Conditions page, which contains complete guidelines on membership, betting, bonuses and account management.
In this policy, "personal information" means any information that can directly or indirectly identify you — such as your name, mobile number, email address, payment details and device information.
Data Collection
oklv collects user information in several ways. The types of information collected are described by category below:
2.1 Registration Information
When you open an account on oklv, the following information is collected from you:
- Full name (in Bengali or English)
- Date of birth (for age verification)
- Mobile number and email address
- Username and password (encrypted)
- Preferred payment method (bKash, Nagad, Rocket or Upay)
2.2 Identity Verification Information
For large transactions or account verification, oklv may request specific documents to confirm your identity. This process applies only where relevant and the information is stored securely.
2.3 Transaction Information
A record of every deposit and withdrawal transaction is stored in the oklv system. This includes the transaction amount, time, method and account number (partial).
2.4 Automatically Collected Information
When you use the oklv website or app, the following information may be collected automatically:
- IP address and geographic location (approximate)
- Device type, operating system and browser information
- Session duration and pages visited
- Cookie and session data (see Section 6)
Purpose of Data Use
oklv uses collected information only for specific and lawful purposes. These purposes are described in detail below:
3.1 Service Operations
Your information is used to create and manage your account, verify login, process deposits and withdrawals, and issue bonuses. Accurate information is essential to keep the deposit process running and to ensure withdrawals are completed within 30 minutes to 3 hours.
3.2 Identity and Age Verification
oklv strictly follows the 21+ age rule. Your date of birth and identity information are used to confirm that no one under age is using the platform.
3.3 Security and Fraud Prevention
Collected information is analysed to detect unauthorised access to accounts, monitor suspicious transactions, and maintain the security of the platform.
3.4 Customer Support
When providing assistance via 24/7 live chat and email, your account information is used to resolve issues quickly. Support representatives work in both Bengali and English.
3.5 Promotions and Bonuses
Relevant bonuses and offers may be communicated based on your playing pattern and transaction history. You may request to stop promotional communications at any time.
3.6 Legal Compliance
Where disclosure of information is mandatory under applicable laws and regulations, oklv fulfils that obligation. Beyond this, information is not disclosed for any unnecessary reason.
Data Storage and Security
oklv gives the highest priority to protecting your personal information. The following technical and administrative measures have been adopted for this purpose:
4.1 Encryption
All communications on the website and app are encrypted using SSL (Secure Sockets Layer) technology. Passwords and payment information are never stored in plain readable form.
4.2 Access Control
Access to your information is limited to authorised oklv staff who are directly involved in service operations. All staff work under confidentiality agreements.
4.3 Retention Period
Information is retained for as long as your account is active and for the period necessary to provide services. After an account is closed, certain information may be retained for a defined period to meet legal obligations.
4.4 Data Breach
If data security is compromised for any reason, oklv will notify affected users as quickly as possible and take the necessary remedial action.
Third Parties and Data Disclosure
oklv never sells your personal information to third parties. However, in certain circumstances, limited information may be shared with trusted partners as part of delivering the service.
5.1 Payment Processors
Necessary transaction information is shared with payment processors such as bKash, Nagad, Rocket and Upay to complete deposits and withdrawals. This exchange of information is solely for completing transactions and is governed by specific security protocols.
5.2 Technology and Hosting Providers
Various technology services are used to operate the oklv platform. These providers process information only according to oklv's instructions and may not use it for their own purposes.
5.3 Legal Requirements
oklv may be required to disclose information under court orders, lawful requests from law enforcement authorities, or obligations under applicable law. In such cases, only the minimum necessary information is disclosed.
5.4 Business Transfer
In the event of a merger or acquisition of oklv's business, affected users will be notified in advance and assurance will be given that the standards of this Privacy Policy will be maintained.
Cookies and Tracking
oklv uses cookies and similar technologies to keep the website running smoothly and to improve the user experience.
6.1 Types of Cookies
- Essential Cookies: Required for login sessions, security verification, and core platform functions.
- Functional Cookies: Remember your preferences — such as language and interface settings.
- Analytics Cookies: Collect anonymous data to understand platform traffic and usage patterns.
6.2 Cookie Control
You can block or delete cookies by changing your browser settings. However, disabling essential cookies may cause some oklv functions to not work properly.
6.3 Third-Party Tracking
In addition to its own analytics, oklv may use trusted third-party analytics tools on a limited basis. Information collected in this context is anonymous and does not reveal personal identity.
Protection of Minors
oklv strictly enforces the 21+ age rule. Use of this platform by anyone under 21 is entirely prohibited. The age verification process at registration is part of this protection.
oklv does not knowingly collect any personal information from minors. If a person is found to have registered using a false age, their account will be closed immediately and the associated information will be deleted.
For more information on responsible gaming, visit our Responsible Gaming page for detailed guidance, including addiction prevention and self-exclusion methods.
Your Rights
As an oklv user, you have the following rights over your own information. oklv supports you in exercising these rights.
8.1 Right to Access
You may request a copy of your personal information held by oklv. After such a request, oklv will respond within a reasonable time.
8.2 Right to Correction
If any of your stored information is incorrect, you can correct it through account settings or via live chat.
8.3 Right to Deletion
You may request that oklv close your account and delete your personal information. However, certain information may need to be retained for a set period due to legal obligations.
8.4 Right to Object to Processing
You may object at any time to marketing or promotional communications and request that such communications be stopped.
8.5 How to Exercise Your Rights
To exercise any of the above rights, contact oklv's 24/7 live chat support or email [email protected]. We provide assistance in both Bengali and English.
Policy Changes
oklv may review and update this Privacy Policy from time to time. The content of the policy may be revised due to changes in services, legal obligations, or technological developments.
For significant changes, oklv will notify registered users by email or via platform notification. Continued use of the platform after a change is made will be considered acceptance of the updated policy.
The date of the most recent revision is always shown at the top of this page. It is recommended that you visit this page regularly to stay informed of updates.
Contact and Complaints
If you have any questions, comments or complaints about this Privacy Policy, please contact oklv:
- Live Chat: 24/7 live chat support available through the website or app.
- Email: [email protected]
oklv takes all privacy-related requests and complaints seriously and responds in Bengali or English within a reasonable time.
To learn general information about oklv, our team and values, visit the About Us page.